FAQs (2024)

FREE 1-3 Day Delivery Over $60 |

When will I receive my order? The ZIP Code you entered was not found. ZIP Code: - Receive it

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FAST & FREE Delivery Over $60

How FAST will I receive my Order?

FAQs (1) The ZIP Code you entered was not found.
Please try again.

FAST & FREE Delivery Over $60

For ZIP Code

Order by: 5pm
— Receive it

with FREE Shipping on Orders Over $60!

Shipping to another address?

Some restrictions apply. See our complete shipping policy for details.

*Cakes will only ship on Tuesday and Wednesday. All items in the order will be held to ship together.

');// Send the data using postvar zipcodelookup = $.get( url, { zipcode: zip_code , key:'wp_2021_sanders' } );// Put the results in a divzipcodelookup.done(function (data) { shippingArrivalResults.classList.remove("hide"); function formatDate(timestamp, selector) { if (timestamp == null) { console.log("no date passed check ajax results"); shippingHeadlineError.classList.remove("hide"); $('#shipping-headline-results').addClass('hide'); shippingErrorResults.classList.remove("hide"); $('#shipping-arrival-results').addClass('hide'); return; } var date = new Date(timestamp); var formattedDate = date.toLocaleString('default', { month: 'long' }) +" "+ date.getDate(); if (selector) { $(selector).html(formattedDate); $('#shipping-headline-error').addClass('hide'); $('#shipping-error-results').addClass('hide'); shippingHeadlineResults.classList.remove("hide"); } else { return formattedDate; $('#shipping-headline-error').addClass('hide'); $('#shipping-error-results').addClass('hide'); shippingHeadlineResults.classList.remove("hide"); } } $(".zipcode").html(data.Zip); formatDate(data.OrderByDateTime,".order_by_date"); formatDate(data.ReceiveByDateTime, ".arrival_date span"); $('.shipping-headline').addClass('hide'); $('.shippingmessagerow').addClass('hide'); $('.policy_text').addClass('hide'); if (data.Zip) { setSessionCookie("FastShip.ZipCode", data.Zip); setSessionCookie("zipcode", data.Zip); } if(data.OrderByDateTime) { setSessionCookie("FastShip.OrderByDateTime", formatDate(data.OrderByDateTime)); } if (data.ReceiveByDateTime) { setSessionCookie("FastShip.ReceiveByDateTime", formatDate(data.ReceiveByDateTime)); } if (data.FastShipCalculationError) { setSessionCookie("FastShip.FastShipCalculationError", data.FastShipCalculationError); } // if (success){ // location.reload(); // } }); }); }bindSubmit(); function showShippingModal() {console.log('show modal');$('html').addClass('scroll-locked');$('body').addClass('shipping-modal-loaded shipping-modal-visible');$('#enterzipcode').focus(); } function killShippingModal() {console.log('kill modal');$('html').removeClass('scroll-locked');$('body').removeClass('shipping-modal-loaded shipping-modal-visible'); } $('.shipping-arrival-modal-trigger').click(function() { console.log('clicked'); if ($('body').hasClass('shipping-modal-visible')) {killShippingModal(); } else {showShippingModal(); } }); $('.shipping-modal .modal-close, .shipping-modal .bg').click(function() {killShippingModal(); });$(document).keyup(function(e) { if (e.keyCode == 27) { // escape key maps to keycode `27`killShippingModal();}}); $(window).on('load', function() { var zipCode = getSessionCookie("FastShip.ZipCode"); var orderByDateTime = getSessionCookie("FastShip.OrderByDateTime"); var receiveByDateTime = getSessionCookie("FastShip.ReceiveByDateTime"); var FastShipCalculationError = getSessionCookie("FastShip.FastShipCalculationError"); if (zipCode && orderByDateTime && receiveByDateTime) { $('.zipcode').html(zipCode); $('.order_by_date').html(orderByDateTime); $('.arrival_date span').html(receiveByDateTime); $('.shipping-headline').addClass('hide'); var shippingHeadlineResults = document.querySelector("#shipping-headline-results"); shippingHeadlineResults.classList.remove("hide"); var shippingArrivalResults = document.querySelector("#shipping-arrival-results"); shippingArrivalResults.classList.remove("hide"); $('.shippingmessagerow').addClass('hide'); } else { $('.shipping-headline-results').addClass('hide'); $('.shipping-headline').removeClass('hide'); $('#shipping-headline-error').addClass('hide'); $('#shipping-error-results').addClass('hide'); } if (FastShipCalculationError != null) { $('#shipping-headline-error').addClass('hide'); $('#shipping-error-results').addClass('hide'); $('#shipping-headline-results').addClass('hide'); $('#shipping-arrival-results').addClass('hide'); } else { $('.shipping-headline-results').addClass('hide'); $('.shipping-headline').removeClass('hide'); $('#shipping-headline-error').addClass('hide'); $('#shipping-error-results').addClass('hide'); }}) $(window).on('load', function() { var zipCode = getSessionCookie("FastShip.ZipCode"); var orderByDateTime = getSessionCookie("FastShip.OrderByDateTime"); var receiveByDateTime = getSessionCookie("FastShip.ReceiveByDateTime"); if (zipCode && orderByDateTime && receiveByDateTime){ $('.zipcode').html(zipCode); $('.order_by_date').html(orderByDateTime); $('.arrival_date span').html(receiveByDateTime); $('.shipping-headline').addClass('hide'); var shippingHeadlineResults = document.querySelector("#shipping-headline-results"); shippingHeadlineResults.classList.remove("hide"); var shippingArrivalResults = document.querySelector("#shipping-arrival-results"); shippingArrivalResults.classList.remove("hide"); $('.shippingmessagerow').addClass('hide'); } else { $('.shipping-headline-results').addClass('hide'); $('.shipping-headline').removeClass('hide'); } })

    GENERAL

    Can I place an international order?
    Shipping to P.O. Boxes, APO/FPO and International addresses are not currently available as a standard option.


    Secure Shopping Guarantee
    We want you to feel comfortable and secure in shopping with us. That's why we've teamed up with WorldPantry.com®, a company dedicated to using the Internet to bring the best foods of the world to your table. Your order information is transmitted to WorldPantry.com® servers using the Secure Sockets Layer (SSL), the same standard used by banks and brokerage houses to conduct business over the Internet. When used with a compatible browser, such as Microsoft Internet Explorer, Mozilla FireFox, and Apple Safari, SSL encrypts your data so it can't be read by anyone else as it travels across the Internet. And we back it up with WorldPantry.com®'s Safe Shopping Guarantee.


    What is your Refund Policy?
    If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.* More information on returns is here.
    *This satisfaction guarantee policy is for purchases made through this site only. Requests for refunds or replacements must be made within 90 days. After 90 days, requests regarding product defects or order errors will be considered.


    What are my payment options?
    We accept Mastercard, Visa, American Express and Discover.


    What are your most popular items?
    Sanders Chocolate Sea Salt Caramels have captured the hearts of gourmet chocolate lovers everywhere, and our delicious Bumpy Cakes have been a household favorite for generations!


    How do I apply for a job?
    As a growing company, we are always looking for good people so we want to hear from you. Please visit our careers page to complete an online application for the position(s) that best suits your skills.

    Is it pronounced Sanders or Saunders?
    Many people have referred to us as Saunders for years, but we actually call ourselves Sanders. If it's difficult to kill the old habit of calling us Saunders, don’t worry; we won’t correct you!

    SHIPPING INFORMATION
    How can I track my order?
    When your order ships, you will receive an email confirmation containing your shipment's tracking number. You can also log in to your account and click on the link to view your recent orders. Then just click on the "order shipments" tab to see tracking information.


    How do you ship to protect against warm weather?
    Due to the heat sensitivity of some of our products, when transit routes or destination temperatures are over 74 degrees F, orders will be shipped in insulated packaging with cold packs to protect these products from the heat. Additionally, we will only ship these orders on Monday, Tuesday or Wednesday so your order will not be in transit over the weekend.


    How much will it cost to ship my online order?
    We offer simple flat rate shipping. For shipments within the contiguous 48 states, orders under $60 have a rate of $9.95; orders totaling more than $60 are shipped for FREE. All rates are per delivery address. For complete shipping rate details please click here.


    Do you ship to APO/FPO addresses?
    Shipping to P.O. Boxes, APO/FPO and International addresses are not currently available as a standard option.


    When will my order ship?
    Our orders typically ship within 24 hours.


    What’s happening with Bumpy Cakes?
    Cakes will be temporarily out of production - Read More Here.

    FAQs (2024)

    FAQs

    FAQs? ›

    A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

    What is the meaning of FAQs? ›

    /ˌefˌeɪˈkjuː/ abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.

    Does FAQs have an apostrophe? ›

    While there are many conflicting answers online, many believe that using an apostrophe in “FAQs” is redundant and improper — especially because FAQs don't “own” anything. So, it's best to avoid putting the apostrophe in this term.

    What is a FAQ used for? ›

    The purpose of an FAQ page is to provide quick answers to common questions that your business can anticipate. An FAQ page empowers customers to self-serve, enabling them to find solutions quickly on their own.

    Why does FAQ stand for? ›

    Frequently Asked Question(s). When people say "the FAQ", they are generally referring to a list of answers to Frequently Asked Questions.

    How do you use FAQs in a sentence? ›

    The agency later provided a generic document with responses to frequently asked questions. The full border directions and frequently asked questions are here. It includes 20 frequently asked questions on the basics.

    Is FAQ or FAQs correct? ›

    FAQ can be pronounced as an initialism, "F-A-Q", or as an acronym, "FAQ". Web designers often label a single list of questions as a "FAQ", such as on Google Search, while using "FAQs" to denote multiple lists of questions such as on United States Treasury sites.

    How should FAQs be written? ›

    People aren't coming to your FAQ page to get their fill of beautiful prose. They want short, sharp answers for questions related to your business. So, keep your solutions brief and to the point. Ruthlessly chop down any overly wordy answers, and break-up longer answers into easy to consume paragraphs.

    Why not to use FAQs? ›

    Frequently Asked Questions (FAQs) can be overwhelming and leave your customers searching through a sea of content. Before creating a FAQ, think about what you are trying to say, what you want people to do with that information, and the most effective way to convey that information.

    How to answer FAQs? ›

    How To Handle FAQs Effectively
    1. Keep the structure logical, clear, and simple.
    2. Make sure the answers are straightforward and concise.
    3. For detailed explanations, provide a link to a guide or article.
    4. Regularly update questions and answers with new information.
    5. Organize questions into categories.
    6. Provide a search bar.

    Why is FAQ good? ›

    Since your visitors will most likely have questions about your products or services, an FAQ page is a great place to passively answer the most common ones. This way, no matter when or where, your visitors can find what they're looking for without having to contact you or go digging.

    What are common FAQs? ›

    Defining FAQ

    Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry. You can have different FAQ sections for different pages of your website.

    What does btw mean from a girl? ›

    • BTW = by the way. BTW is a commonly used abbreviation used before someone reveals new.

    What does the F in FAQ stand for? ›

    FAQ is used especially on websites to refer to questions about a particular topic. FAQ is an abbreviation for `frequently asked questions'.

    What is FAQ in texting? ›

    /fæk/ ​used in writing to mean ' frequently asked questions. ' (a list of questions and answers about a particular subject, especially one giving basic information for users of a website) Word Origin.

    What are FAQs explained? ›

    A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

    What is the meaning of FAQ letter? ›

    FAQ. An abbreviation for f requently a sked q uestion. A list that provides answers to common questions asked by visitors to a Web site .

    What is the meaning of FAQ code? ›

    A Frequently Asked Question (FAQ) page contains a list of questions and answers pertaining to a particular topic. Properly marked up FAQ pages may be eligible to have a rich result on Search and an Action on the Google Assistant, which can help your site reach the right users.

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